Contact Us
At Aurapln1, we believe excellent customer service is an important part of the shopping experience. Our team is dedicated to helping customers with questions, order assistance, product information, and any concerns related to our jewelry collections.
If you need assistance before or after placing an order, please contact our customer service team.
Customer Service Email:
Customer Service Hours:
Monday–Friday
9:00 AM–6:00 PM PDT
You may contact us regarding:
- Product information
- Layered necklace details
- Order status
- Shipping questions
- Return requests
- Refund assistance
- Damaged or incorrect products
- Payment-related questions
- Website and purchasing concerns
When contacting us about an existing order, please provide:
- Order number
- Customer name
- Email address used during checkout
- Description of your request
Providing complete order information helps our team locate your purchase and respond more efficiently.
If your order arrives damaged, defective, or different from what you purchased, please contact us as soon as possible and include clear photographs showing the product condition. This information allows our team to review the situation and provide an appropriate solution.
Customers are also welcome to contact us before purchasing if they need additional information about product size, necklace length, materials, styling recommendations, availability, or shipping options.
Please ensure that the email address entered during checkout is accurate, as order confirmations, shipping updates, and customer service communications may be sent to that address.
Aurapln1 aims to respond to customer inquiries during our service hours. Response times may vary depending on inquiry volume, weekends, holidays, and the complexity of the request.
For all customer service matters, please contact:
Effective Date: September 16, 2026
Last Updated Date: September 16, 2026
