Return Policy
Effective Date: September 16, 2026
Last Updated Date: September 16, 2026
At Aurapln1, customer satisfaction is one of our highest priorities.
We want every customer to enjoy their jewelry purchase and feel confident shopping with us. We accept eligible returns and provide refunds according to the conditions outlined in this Return Policy.
Return Request
Before returning any product, customers must contact Aurapln1 customer service.
Email:
Customer Service Hours:
Monday–Friday
9:00 AM–6:00 PM PDT
Please include:
- Order number
- Customer name
- Email address used during checkout
- Product information
- Reason for return request
- Photos when applicable
Our team will review your request and provide return instructions.
Return Conditions
To qualify for a return, products must generally:
- Be unused or in original condition
- Have no excessive wear
- Have no damage, alteration, or modification
- Include original packaging and accessories when applicable
Products returned in unsuitable condition may not qualify for a refund unless otherwise required by applicable law.
Customers should carefully review product information, necklace dimensions, and descriptions before purchasing.
Damaged or Incorrect Items
If you receive an item that is damaged, defective, or incorrect, please contact Aurapln1 as soon as possible.
Please provide:
- Order number
- Description of the issue
- Clear photos showing the problem
Our team will evaluate the situation and provide an appropriate solution.
Refund Process
Once the returned item is received and inspected, Aurapln1 will notify you regarding refund approval.
Approved refunds will be issued to the original payment method.
Refund processing time may vary depending on:
- Payment provider
- Bank processing time
- Credit card company
- Financial institution
Shipping Fees
Original shipping charges are generally non-refundable unless:
- The wrong product was sent
- The item arrived damaged
- The product was defective
- Refund is required by applicable law
Return shipping costs may be the responsibility of the customer for preference-based returns.
Return Package Responsibility
Customers should use a reliable shipping method with tracking information when returning products.
Aurapln1 is not responsible for return packages lost before reaching our designated return location.
For all return questions:
